Cancellation and Refund Policy

At Motrek, we strive to ensure that you are satisfied with your purchase. If you are not satisfied, we offer refunds or exchanges under the following conditions:

Eligibility for Refund
1. Damaged or Defective Products: If the product is damaged or defective, you are eligible for a full
refund or replacement.
2. Wrong Product: If you receive the wrong product, you are eligible for a full refund or replacement.
3. Change of Mind: If you change your mind about the product, you may be eligible for a refund or
exchange, subject to certain conditions.

Refund Process
1. Initiating a Refund: To initiate a refund, please contact our customer support team within 7 days of receiving your order.
2. Refund Method: Refunds will be processed using the original payment method.
3. Refund Timeline: Refunds will be processed within 7 of receiving the returned product or confirming the issue.

Conditions for Refund
1. Product Condition: The product must be in its original condition, with all tags and packaging intact.
2. Return Shipping: In cases where the product is not defective or wrong, the customer may be responsible for return shipping costs.
3. Proof of Defect: For defective products, please provide proof of the defect, such as photos or videos.

Customer Benefits
1. Timely Delivery: We strive to deliver your orders within the specified timeframe.
2. Transparency: You will receive tracking information to stay updated about your order status.
3. Free Shipping: We offer free shipping on most orders, making it convenient for you to shop with us.
By shopping with us, you acknowledge that you have read and understood our shipping policy, including the force majeure clause.

Exchanges
1. Exchange Eligibility: You may be eligible for an exchange if the product is defective, damaged, or wrong.
2. Exchange Process: Please contact our customer support team to initiate the exchange process.

Contact Us
If you have any questions or concerns about our refund policy, please contact us at customercare@motrek.in We are committed to resolving any issues promptly and fairly